Contact
contact@toracrafts.com
@toracrafts
FAQs
How does your online returns policy work?
We accept returns within 14 days of purchase for items in their original condition. Visit our Refund Policy page for instructions on how to initiate a return.
Which countries do you deliver to?
We ship internationally from Germany to over 60 countries.
You can select the currency converter in our header to view prices in your local currency. Shipping rates will be displayed at checkout before payment is completed.
All orders include track & trace for reliable shipment monitoring.
For detailed information, please visit our Shipping Policy page.
How can I track my order?
As soon as your order leaves our warehouse, you will receive a shipping confirmation along with a tracking number. This tracking number allows you to monitor your shipment and check the expected delivery date.
What should I know about duties, taxes, and border charges?
Duties and taxes are included at checkout for the European Union. However, for some international orders, additional customs fees may apply. These fees are the responsibility of the customer.
What materials are used to create your jewelry?
We use recycled 925 sterling silver to craft our jewelry. For our silver alloy, we use only premium raw materials and adhere to strictly controlled production processes. Our silver is completely free from nickel, lead, cadmium, or other noxious elements.
Where is your jewelry made?
Our jewelry is handmade in Bali, Indonesia. Each piece is crafted by local artisans, trained goldsmiths who possess traditional know-how passed down through generations.
